Flow Graph
The collections conversation machine, read-only — generated from the agent's own states, never hand-maintained
Selected state
Click any state to see its transitions.
Global handoffs
These intents fire from almost any state and short-circuit the call:
- BUSY
CONCLUSION_BUSY - COMPLAIN
CONCLUSION_COMPLAIN - NEED_HELP
NEED_HELP_REPLY - UNFORTUNATE
CONCLUSION_UNFORTUNATE - WRONG_NUMBER
WRONG_NUMBER_REPLY
Disposition codes
- A · Willing
- B · Unwilling
- C · Already Paid
- D · Wrong Number
- E · Did Not Avail
- F · Needs Follow Up
- G · Failed to Connect
- H · Voice Mail
- I · Need Help
- J · Unsure if answered in person
- K · Reply Busy / Call Later
- L · Unfortunate (death/disaster)
Arcs
- Opening
- Willing to pay
- Unwilling
- Already paid
- Wrong number
- Needs help
- Interrupts
- CSAT & closing
- Call complete